Q 1: I have accidentally formatted my memory card. How I can recover the data using photo recovery software?

Q 2: I am not able to see my camera in the software? What am I doing wrong?

Q 3: How to recover Photo, music and videos using the photo recovery software?

Q 4: What new file types are supported by the latest Stellar Phoenix Photo Recovery Software V 6.0?

Q 5: I have created an image of the drive using the software. How do I scan the image file?

Q 6: Can I save my recovered data on the same drive?

Q 7: How to perform the recovery at the later stage after performing the scan?

Q 8: I have accidentally formatted my camera. How I can recover the data?

Q 9: I want to recover only my JPG files? How can I scan for only those?

Q 10: What type of files does the software support?



Q 1) I have accidentally formatted my memory card. How I can recover the data using photo recovery software?

Solution: If you have accidently formatted your memory card then don’t worry as there is software available for you. Photo Recovery software provides a complete solution to recover the data easily. The below mentioned steps you need to follow in order to recover data using photo recovery software:
Step 1: Install Photo Recovery software then launch it. Now, click on the data which you need to recover from memory card.
Step 2: With the help of card reader, connect your memory card to computer. Then, select your memory card and click on Scan Now option.
Step 3: After scanning, you can preview the recovered files. Now, select the data which you want back then click on Recover button.
Step 4: Choose the desired location on your system to save your recovered data.


Q 2) I am not able to see my camera in the software? What am I doing wrong?

Solution: You are facing this issue because system is unable to detect the camera card as a drive. With the help of card reader, you need to connect the card to your system. Then, restart and you are able to see the card on the left hand side of the software.


Q 3) How to recover Photo, music and videos using the photo recovery software?

Solution: Follow the below mentioned steps to recover photo, music and videos:
Step 1 – Connect your card via a card reader to your computer. Download and install Photo Recovery software and open the program.
Step 2 – Now, click “Start” and you can see drive list. Select the drive that represents memory card. Then, click on ‘Start Scan’.
Step 3 – The scanning process will take few minutes. After scanning, you will be able to see several photos, music and videos in the lists. In the software panel, you can preview. You can recover them by checking the boxes on the left. Now, select the required files then click the ‘Recover’ button in order to save them.

Step 4 – Lastly, choose the location where you need to save the recovered multimedia files.

Q 4) What new file types are supported by the latest Stellar Phoenix Photo Recovery Software V 6.0?

Solution: Image- DJVU, TGA, TGA, PGM, PBM
Audio- ACD, AMR, AT3, CAFF, DSS, IFF, NRA, SND
Video- AJP, F4V, MQV, SVI, VID, M4R & HDMOV, TOD

Q 5) I have created an image of the drive using the software. How do I scan the image file?

Solution: In order to scan the image file, perform the following steps:

  1. Run Photo Recovery software then click on ‘Resume Recovery’ button.
  2. Now, click on the image which you need to scan.
  3. After selecting the image, click on the ‘Scan’ option.


Q 6) Can I save my recovered data on the same drive?

Solution: No, you are unable to save the data in the same drive because it results in overwriting the data due to which you will lose your data permanently.


Q 7) How to perform the recovery at the later stage after performing the scan?

Solution: When scanning is complete then you need to click on the ‘back’ button. You will be asked by the software for saving the scanned information which can be loaded later to resume recovery.


Q 8) I have accidentally formatted my camera. How I can recover the data?

 Solution: If you have accidentally formatted your camera then you need to follow the below mentioned steps in order to recover the data.

  1. At first, connect your camera to your computer and run Photo Recovery software.
  2. Click on Recover Audio, Photo and Video button.
  3. From the list, select the camera and click on the Scan Now button.
  4. After scanning, the entire recovered files preview will be shown which had recovered successfully.
  5. Now, select the files which you need to recover then click on Recover button in order to save the files on different hard-drive.


Q 9) I want to recover only my JPG files? How can I scan for only those?

Solution: When you require shortening the scanning time and get improved scanning results then you can allow the software to search only those specific files such as jpg to provide you the better results. Then, follow the below mentioned steps for performing selective scanning.

  1. Run Photo Recovery software then click on Recover Photo, Video and audio button.
  2. Then, choose the drive and click on Advanced Scan button.
  3. Now, choose the files which you need to recover.
  4. Click on Start Scan button in order to continue. Then, the software asks you to scan the selected file.


Q 10) what type of files does the software support?

Solution: Photo Recovery software supports recovery of entire photo formats such as JPEG, RAW, Exif, GIF, PNM, PBM, NFF, CD5, PGM,PNG, JPG, BMP, TIF, TIFF, DJVU, DNG and TGA. Audio and video file formats such as MP4, MPEG, 3GP, AVI, Divx Encoded Movie File (DIVX), AVCHD Video File (MTS), Video Object File (VOB),MOI Video File, ASX, OGG Media Player (OGM), 3G2, MTS, F4V,  AJP, TOD,VID, HDMOV, MQV, and SVI are supported by this software. All the deleted/accidentally formatted pictures from all major cameras like Canon (CR2 /CRW), Leaf (MOS), Fujifilm (RAF), Kodak (K25 /KDC /DCR), EPSON (ERF), Mamiya (MEF), Nikon NEF NRW), (Pentax (PEF), Olympus (ORF), Konica Minolta (MRW),Panasonic (Raw), Sony (SR2, ARW, SRF), and Sigma (X3F) are also recovered by using this software.