[7 Fixes] This Video File Cannot Be Played Error Code 224002

Are you currently experiencing “this video file cannot be played error code 224002” when attempting to watch a video clip on a self-hosted website? Struggling hard to fix this issue? If yes, then keep on reading this post.

The video playback error 224002 arises due to browser cookies/extensions or wrong configuration in a media player. Regardless of the reason behind the occurrence of this error, you can easily it by applying the fixes mentioned in this post.

You can fix error code 224002 by checking the internet connection, restarting & updating the browser, clearing the cache & data of the browser, disabling the third-party extensions of a browser, etc.

However, if your browser is unable to play a video due to video corruption then you can use Video Repair Tool to repair corrupt video file and make it playable again.

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What Is “Video File Cannot Be Played. (Error Code: 224002)”?

The error code 224002 occurs on the Android, PC, or iPhone when you try to play & watch your video or movie on the self-hosted website. When this video playback error arises then it restricts & blocks the file from loading.

Besides, it can mostly be seen on Chrome, Firefox, Safari, and other web browsers on both the mobile & desktop versions.

This error takes place due to several unexpected causes including the wrong configuration of a media player, browser cookies and extensions, etc.

In the next section of this article, you will come to know other possible reasons behind video file cannot be played error 224002.

You May Also Read: How To Fix ‘This Video File Cannot Be Played Error Code 232011’?

What Causes This Video File Cannot Be Played Error Code 224002?

There could be different reasons that can lead to error code 224002 Safari, Chrome or any other web browser.

But below we have shortlisted the major causes:

  1. Outdated version of a browser.
  2. Cache and data of a web browser.
  3. Due to third-party extensions.
  4. Video corruption on a hosting site.
  5. When there is an issue in the video codec.

Now, let’s move on to know how to fix error 224002

How To Resolve “This Video File Cannot Be Played Error Code 224002”?

Apply the below methods according to your situation & fix this problem without any trouble.

Method 1: Check The Internet Connection

As you’re facing file cannot be played. (Error code: 224002) while trying to play a video online, therefore it’s strongly recommended to check your network connection first. Maybe a weak internet connection is an actual reason behind this error.

All you need to ensure that you’ve stable internet for playing video on browsers.

Method 2: Restart Browser And Device

Another solution that comes after checking internet connection is to restart the browser and then the device.

No matter whether you’re using Google Chrome, Mozilla Firefox, or Internet Explorer simply close and start it again and resolve the issue.

Besides, also restart your PC to fix video playback error 224002.

Method 3: Clear Cache Data Of the Browser

Many times, clearing browser cache and cookies can solve several unexpected browser glitches.

Hence, here we would also like to suggest you to clear cache & cookies of your preferred browser.

Follow the below steps according to your niche to fix this video file cannot be played error code 224002.

For Google Chrome Users:

  • Open Google Chrome >> tap on More.
  • Now, from a left pane, select Clear browsing data

This Video File Cannot Be Played Error Code 224002

  • After this, go to Advanced >> then All time.
  • Moreover, ensure to check both boxes cookies & other site data and Cached images & files.
  • Finally, tap on Clear data button.


For Mozilla Firefox Users:

  • Launch Mozilla Firefox
  • Click on the Menu option >> Settings
  • After this, tap on the option “Privacy & Security”.

This Video File Cannot Be Played Error Code 224002

  • Locate Cookies & Site Data >> click Clear Data.
  • Here, check the box Cookies & Site Data>> then Cached Web Content.
  • Click on Clear option & wait for a few minutes.

This Video File Cannot Be Played Error Code 224002

For Safari (Mac) Users:

  • Open Safari menu then choose Preferences.
  • Next, tap on Privacy tab & tap on Remove All the Website Data
  • At last, click on the option “Remove Now” to confirm it.

Also Read: Fix This Video File Cannot Be Played Error Code 224003

Method 4: Update The Browser To Fix This Video File Cannot Be Played Error Code 224002

Most of the time, an outdated version of the browser can ruin our browsing experience. Though, it might possible that you are facing error code 224002 Safari/Firefox due to the outdated version of the browser.

All you need to do is to update your preferred Browser. Doing so will assist you to increase Brower’s speed and protect from viruses on your device.

If you want to update your browser, follow the below steps as per your browser.

For Google Chrome Users:

  • On your Windows desktop >> open Chrome.
  • Tap on the More option then go to the Help.
  • Click on About Google Chrome.
  • Then, tap on the Update Google Chrome button.


For Firefox Users:

Step 1: Launch Firefox then make a tap on three dots menu.

Step 2: Select Help >> About Firefox.

This Video File Cannot Be Played Error Code 102630

Step 3: Once “About Mozilla Firefox” window opened, the browser will checks for the newest updates automatically and downloads them.

Check for updates

Step 4: When the download finishes, click on the option Restart to update Firefox & follow the on-screen instructions prudently.


For Safari (Mac) Users:

  • Open Safari, go to System Preferences then choose Software Update.
  • Next, wait until your PC check for the latest updates.
  • Here, if any newest update available, you will get Upgrade Now Simply tap on it.
  • Also, ensure to check the checkbox that states “Automatically keep my Mac up to date”.

Method 5: Disable Third-Party Extensions

Disabling the browser’s third-party extensions can help you to fix this video file cannot be played error code 224002.

In order to do so, you have to follow the below instructions:

For Google Chrome User:

  • Launch Chrome browser >> click on 3 dots (Menu).
  • In the second step, select “More Tools” option.
  • Now, scroll down & go to the “Extensions“.

This Video File Cannot Be Played Error Code 224002

  • Here, toggle off the extensions that are no longer needed.

For Firefox User:

  • Launch Firefox browser >> click on menu button
  • Tap on Add-ons and Themes then Extensions.
  • Next, scroll the list of all extensions.

This Video File Cannot Be Played Error Code 224002

  • Click on the blue toggle bar to disable the extensions that are no longer needed.

For Safari (Mac) User:

  • Launch Safari>> go to menu and choose Preferences.
  • Find Extensions.
  • Now, uncheck the checkboxes next to the extensions which you want to disable.

Also Like: How To Fix ‘This Video File Cannot Be Played Error Code 102630’?

Method 6: Reset The Browser’s Settings

If nothing works then you have to reset the browser settings to troubleshoot this video file cannot be played. (Error code: 224002).

Restarting the browser will erase all the information including the saved passwords & other data.

Thus, if you need to reset the browser settings, follow the instructions given below:

For Google Chrome Users:

  • Go to Chrome >> click on Menu (three dots).
  • Next, click on Settings then Advanced option.
  • Under Reset & clean up option, tap on the Reset settings to their original defaults option >> Reset Settings.

Restore settings to their original defaults

For Firefox Users:

Step 1: On your Firefox browser, go to the Menu option.

Step 2: Click Help >> Troubleshooting Information.

Step 4: In the third step, tap on Refresh Firefox.

Step 5: In confirmation box, you have to again click on the Refresh Firefox.

This Video File Cannot Be Played Error Code 224002

Step 6: Now, tap Finish.

For Safari (Mac) Users:

  • Tap on the “Safari” placed in a menu bar which you can see in a top left side corner of your screen.
  • Next, click on “Reset Safari” option.
  • Here, you have to place a checkmark near all the available selections.
  • Now, press the “Reset” option & restart your PC.

Fix Corrupted & Damaged Video Files Using Best Video Repair Tool

Most users are encountering different video playback issues and errors due to corrupt video files. In such a situation, trying the advanced Video Repair Tool will be helpful for you.

Do you know why we are recommending this software? This software is enough capable to repair corrupt, out-of-sync, blurry, choppy, grainy, or other video-related problems in just a few clicks. Apart from that, anyone can run this program even without having any tech skills.

The best thing about this utility is- it supports almost every video format such as MP4, MPEG, MOV, MTS, MKV, AVI, FLV, 3GP, AVCHD, M4V, WMV, 3GP, and many more.

Download Video Repair For Windows Download Video Repair For Mac
* Free version of this program only previews repaired videos.

Without any delay, just download and install this Video Repair Tool on your PC and repair corrupt video files successfully.

Step 1: Download, install and launch Video Repair software on your system. Click on 'Add Files' to add corrupted video files.


Step 2: Click on 'Repair' button to begin the repairing process. This start repairing your added video files one by one.


Step 3: You can click on 'Preview', in order to preview the repaired video file within the software and click on 'Save Repaired Files' button to save the repaired videos at desired location.


Time To Conclude

By following the instructions given in this article, you can solve “this video file cannot be played error code 224002” in any browser such as Google Chrome, Firefox, Safari, IE (Internet Explorer), etc.

All you need to do is to apply the fixes to troubleshoot video error code 224002 as per your niche.

Moreover, you can try the powerful Video Repair Tool to fix corrupted or damaged video files with ease.

Hopefully, you find this blog helpful & useful to you.

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