Amazon Prime is a popular streaming service that offers a vast library of movies, TV shows, and original content to its subscribers. However, like any other platform, you may encounter errors and issues while streaming videos on it. One such error is Amazon Prime error code 5004. This error can be really annoying as it prevents you from enjoying your favorite content. Fear not!
In this guide, we have covered the complete info regarding this error including what Amazon Prime video error code 5004 is, its common causes, and the most effective fixes. So, if you are currently dealing with this error then keep reading this post till the end….!
Let’s get started now…….!
To fix Amazon prime error code 5004, we recommend this tool:
This software will repair flickery, stuttery, jerky, unplayable videos and supports all popular video formats. Now repair your corrupt and broken videos in 3 easy steps:
- Try this Video Repair Tool rated Great on Pcmag.com.
- Click Add File to add the video you want to repair.
- Select Repair to start the repair process and save the repaired video on the desired location after the repair is done.
What Is Error Code 5004 On Amazon Prime Video?
Amazon Prime error code 5004 is an authentication error that usually occurs when users try to watch videos on Amazon Prime or connect to Prime Video servers.
This error typically indicates that either there are some network connectivity issues or server issues from Amazon’s end. It can occur on various devices, including smart TVs, streaming boxes, gaming consoles, and mobile devices for multiple reasons.
So, before diving into the solutions, let’s find out the common causes of error code 5004 Amazon Prime.
What Causes Amazon Prime Error Code 5004?
There can be various causes that can trigger error code 5004 on Amazon Prime video ranging from poor internet connection to Amazon server issues.
Besides that, there are some other reasons as well that might cause this error on Amazon Prime.
- If you’re using an outdated version of the Amazon Prime app,
- Accumulation of cache and cookies in Prime video might get corrupted.
- Using an outdated Prime Video app or browser.
- Your Amazon Prime account has expired.
- Antivirus or firewall protection may block the connection to Amazon Prime Video servers.
- If you are using a VPN or proxy server, it might interfere with the connection.
- Amazon Prime server is down.
How To Fix Amazon Prime Error Code 5004?
In this section, we have listed down various methods to fix Amazon Prime Movies error code 5004.
So, if you are experiencing this error right now and want to get rid of it, simply go through the below-mentioned solutions. Let’s dive into the solutions:
- #1: Check Your Internet Connection
- #2: Clear the Cache & Cookies of the Browser
- #3: Reactivate Your Amazon Prime Account
- #4: Update Your Amazon Prime Video App
- #5: Disable VPN, Proxy, Firewall, And Antivirus Security Software
- #6: Check If The Amazon Server Is Down
- #7: Play Amazon Prime Video Using Different Devices
#1: Check Your Internet Connection
Before moving to any other troubleshooting, firstly you need to ensure that you are connected to a good and stable internet connection.
A poor or unstable internet connection can probably lead to various errors and issues while streaming videos on Amazon Prime.
Follow these steps to check the internet connection:
- On your computer, go to the Start menu & click on Settings.
- From the left pane, click on “Network & Internet” > “Wi-fi“.
- Here, you need to check if you are able to access your internet or not.
- If you can’t, then simply turn off and on the network to re-establish the connection whether you are using Wi-Fi or cellular data.
#2: Clear the Cache & Cookies of the Browser
If you are using a browser to stream your video content, then try clearing the cache and cookies of the browser.
Though the cache files help to load the content faster, if they are cleared occasionally, they might get corrupted over time, which can lead to authentication errors like – Amazon streaming error code 5004.
Here’s how to clear the cache & cookies of the browser:
Step 1: Open Google Chrome and click on the 3 dots icon.
Step 2: Then, click on the More Tools option > Clear browsing data.
Step 3: Now, you need to select the specific Time range to All Time.
Step 4: Next, make sure to check the boxes “Cookies and other site data” & “Cached images and files”.
Step 5: At last, click on the Clear Data option to clear the browser’s cache successfully.
#3: Reactivate Your Amazon Prime Account
If your Amazon Prime account is inactive or has expired then you might face Amazon Prime video error code 5004. To overcome this issue, you need to make sure that your Amazon Prime membership is active.
Here’s how to check the status of your Amazon Prime account:
Step 1: Go to the Amazon Prime website and sign in to your account using credentials.
Step 2: Once you log in successfully, check if your account is active or not.
Step 3: If it’s not active, then you need to re-activate it to regain access to your Amazon Prime video.
#4: Update Your Amazon Prime Video App
If you are streaming videos through devices such as Smart TV, Samsung TV, Apple TV, Xbox or PS4, then make sure the Amazon Prime Video app is updated.
All you need to do is, visit the respective app store (e.g., Google Play Store, Apple App Store, Amazon Appstore, etc) and check for the available updates for the Amazon Prime Video app.
Also, try installing the pending updates and then restart the app to see if the error is solved.
Also Read – Fixed: Premiere Pro Won’t Play Videos In 9 Ways [2023]
#5: Disable VPN, Proxy, Firewall, And Antivirus Security Software
If you’re using a VPN, proxy service, firewall or any Anti-virus security program on your PC, then it might interfere with the Amazon Prime Video playback.
In such a situation, you need to disable the VPN or proxy services temporarily and then try to access the Amazon Prime Video again.
Here’s how to disable these programs on your system:
- Go to the Start menu and click on Settings
- From the left pane, click on “Network and Internet.” > “Proxy”
- Here, you need to disable the “Automatically detect settings” option in the automatic proxy setup.
- Then, disable the “Use proxy server” option in the manual proxy setup.
Once done! Just restart your system and check if the error is fixed or not.
#6: Check If The Amazon Server Is Down
Many times, you may encounter such errors and issues when the Amazon Prime server is down or there is some issue from Amazon’s end.
In such a situation, it’s advised to wait patiently until and unless the issue is solved. Or you can visit here to check the current status of Amazon Prime server.
#7: Play Amazon Prime Video Using Different Devices
The last resort that you can try to fix error code 5004 Amazon Prime is, to try to play the same Amazon Prime Video on different devices such as – computers, smartphones, tablets, etc.
Doing this will help you to determine if the issue is with the specific device on which you’re trying to play the videos.
If none of the above solutions work for you, then you may need to contact Amazon Prime Video customer support and provide them with the details about the error code (5004). They will provide you the further guidance and fixes to resolve this issue.
How To Fix Amazon Prime Video error code 5004 Using Video Repair Tool?
Even after playing your Amazon Prime on different devices, if you are unable to play the video then there is a high possibility that the video file might get corrupted. If this is so, then you can use our advanced Video Repair Tool.
This tool has enough ability to repair corrupt, damaged, broken, or inaccessible video files easily. Besides that, it can repair all sorts of corrupted videos like – videos not playing, video black screens with sound, audio and video out of sync, header corruption, videos flickering issues and more.
And the best part of this program is that it supports various video file formats such as – MP4, WMV, AVI, 3GP, 3G2, F4V, M4V, FLV, MTS, etc. It always has a user-friendly interface and it’s 100% safe and secure to use.
* Free version of this program only previews repaired videos.
So, without any delay, download & install this tool on your Windows/Mac PC and follow the below steps to fix the video corruption issue.
Step 1: Download, install and launch Video Repair software on your system. Click on 'Add Files' to add corrupted video files.
Step 2: Click on 'Repair' button to begin the repairing process. This start repairing your added video files one by one.
Step 3: You can click on 'Preview', in order to preview the repaired video file within the software and click on 'Save Repaired Files' button to save the repaired videos at desired location.
Conclusion
It is quite frustrating to encounter errors and issues while enjoying your movies or videos on Amazon Prime. Whether you watch it on TV, computer, or mobile phone. Thankfully, there are some easy & effective methods available in this post that can help fix Amazon Prime error code 5004 easily.
However, if the manual methods fail to work in your case, it’s highly recommended to use our trustworthy Video Repair Tool. This tool can help you resolve various sorts of video-related issues in no time.
If you found this post helpful enough, do share it with others.
Taposhi is an expert technical writer with 5+ years of experience. Her in-depth knowledge about data recovery and fascination to explore new DIY tools & technologies have helped many. She has a great interest in photography and loves to share photography tips and tricks with others.