Zoom is a video conferencing platform that allows users to connect online for video conference meetings, webinars, and live chat. This app can be accessed through a computer or mobile app. However, at times users may occasionally encounter an issue while using this app like – video not working on Zoom. This issue might occur due to various reasons ranging from network connectivity issues to hardware problems.
So, in this guide, we will delve into the common causes of Zoom video not working black screen issues and provide you the 8 best troubleshooting fixes to resolve it effectively.
Let’s get started now……!
Why Is Your Video Not Working on Zoom?
There can be several reasons behind Zoom video not working issue. Some of the most common causes of this problem are shortlisted below:
- Poor internet connection or insufficient bandwidth.
- You might be using an outdated version of the Zoom app.
- Zoom app is not supported by your device.
- Permission is not granted to access the Zoom camera.
- Zoom settings are not configured correctly.
- Other apps might be conflicting with Zoom’s camera.
- Hardware problems with the device’s camera or microphone.
As you have identified the root cause of this issue, now you must be eager to know the fixes to resolve Zoom video not working problem.
How To Fix Video Not Working On Zoom Issue?
Below, you can find a list of 8 effective methods that can help you fix the Zoom video not working issue. These solutions ranges from basic to advanced methods.
So, let’s check them out one by one.
- #1: Try These Basic Troubleshooting
- #2: Verify the Internet Connection
- #3: Check the Camera Settings in Zoom
- #4: Allow Permission to Access Zoom Camera
- #5: Install the Latest Version of Zoom
- #6: Update the Camera Drivers
- #7: Close Unnecessary Apps That Might Conflicts with Zoom
- #8: Uninstall and Reinstall the Zoom
#1: Try These Basic Troubleshooting
Before trying any advanced solutions, let’s try out these basic troubleshooting to fix this issue.
- Close and restart the Zoom app and system to resolve the temporary glitches within the app.
- Make sure your device meets the specific requirements for running the Zoom app.
- Test your camera with another app such as Skype or the built-in camera app to see if the issue is with the Zoom app or camera.
- Try using the Zoom app on different devices to determine if the problem lies to your device or with the Zoom itself.
#2: Verify the Internet Connection
A stable and fast internet connection is essential for video conferencing. If you are connected to a slow or unstable internet connection, it can cause video streaming issues.
So, you need to make sure you have a strong and stable internet connection. If not, try switching to a different network or resetting the router to fix the connectivity issues.
#3: Check the Camera Settings in Zoom
Sometimes, the camera is not selected properly or may be disabled due to which your video on Zoom not working.
If this is so, you may need to modify the Zoom camera settings by following the below steps:
- Open the Zoom app on your device.
- Then, go to Settings (gear icon) and choose Video.
- From here, you need to ensure that the correct camera is selected and enabled.
- That’s it! Now, you can test your video by clicking on the “Test Video” option to check if the Zoom video is functioning properly.
Also Read – [11 Ways] How To Fix Blink Camera Video Not Working?
#4: Allow Permission To Access Zoom Camera
If your Zoom video not working Windows 10, it is possible that the necessary permission is not granted to access the Zoom camera.
You can simply check this by following the below Steps:
For Windows User:
- Open the “Settings” app on your system then click on Privacy and Security.
- Under App Permissions, click on the “Camera” option.
- Now, you need to toggle on the “Allow apps to access your camera” option.
- Then, enable the option “Allow desktop apps to access your camera” to allow the Zoom app to access the camera.
However, if you find this option is disabled or turned off, you need to enable it to access the Zoom camera app.
For MacOS users
- On your Mac PC, click on the ‘Apple menu’ > System Preferences.
- Now, click on Security and Privacy.
- Go to the Privacy tab, and choose the “Camera” option from the left pane.
- Now, you need to ensure that the Zoom app is listed and checked on the right side to allow access to the camera.
For Android users:
- Open the Settings app on your Android phone.
- Then, choose Apps then find the Zoom app > Permission.
- Now, you need to toggle on the Camera option and you are done.
Once done! Now, you need to check if the Zoom video is working on your PC.
#5: Install the Latest Version of Zoom
An outdated version of the software contains bugs and compatibility issues that might affect the video functionality.
Therefore, if you are using an older version of the Zoom app, it is likely to face Zoom video not working on laptop. In such a case, you need to update the Zoom app to tackle this situation.
Follow these steps to install the latest version of Zoom:
For Windows user:
- Open the Zoom app on your computer.
- Then, click on the Profile Picture and choose “Check for Updates“.
- If any new update is available, just download and install it.
For Mac users:
- Open the Zoom desktop app.
- Then, click on “Zoom” from the top menu.
- Next, select “Check for Updates” from a dropdown menu.
- Now, follow the instructions to download and install the available updates.
Once the update is completed, restart your Zoom app and check if the video is working.
#6: Update the Camera Drivers
Sometimes, an outdated or incompatible camera driver may result in video malfunction issues during Zoom meetings.
In such a situation, checking and updating the camera driver can help you to address the Zoom video problem.
Follow the below steps to update the camera’s driver:
- Press the Win + X keys to get the quick menu and choose Device Manager.
- Once the Device Manager window opens, choose Cameras from the list and click on your camera used for the Zoom app.
- In the camera’s properties, click on the Driver tab > Update Driver
- At last, click on the OK button to complete the process.
Once the new driver is installed, check whether the Zoom camera is functioning correctly or not.
Also Read – Dash Cam Videos Won’t Play? Common Causes & Their Fixes
#7: Close Unnecessary Apps That Might Conflicts with Zoom
If your video camera is not working on Zoom, it may happen that certain apps or browser extensions might interfere with Zoom’s access.
To overcome this situation, you need to close all the unnecessary apps and programs running in the system’s background. Also, try disabling the browser extensions temporarily to check if the black screen issue on Zoom is solved.
#8: Uninstall and Reinstall the Zoom
If none of the above-mentioned fixes works for you, now it’s time to delete the Zoom app completely from your device and re-install the fresh app.
Doing this will remove all the modifications and settings that might cause the issue and also help you fix corrupt or outdated installations.
Here’s how to uninstall and re-install the Zoom app:
For Windows users:
- Open the RUN dialog box by pressing Win + R
- Then, type appwiz.cpl and press Enter.
- From the list of programs, you need to select the Zoom app, right-click on it and choose Uninstall.
Once the app is successfully uninstalled from your system, then you need to visit the official download page in order to download and install the latest version of Zoom.
For Android users:
- Go to the Home screen of your phone and find the Zoom
- Long press on the Zoom app icon until the menu appears on it.
- Now, you need to choose the Uninstall option from the given menu.
- This time, you’ll be asked if you want to successfully remove the app from your device. Press OK.
- After uninstalling the app, go to the Play Store and look for the Zoom app in the search box.
- Once you find the Zoom app, click on the Install button to reinstall the app again on your device.
FAQS [Frequently Asked Questions]
Your Zoom video might be black due to network connectivity issues, incorrect camera settings, lack of permission to Zoom app or compatibility issue.
In order to get back your Zoom video to work again, you can apply the solutions mentioned in the above section of this post.
To enable Zoom video, open the Zoom app then go to Settings. Now, look for the Video tab and make sure to toggle on the switch for video.
To turn on the Zoom video on your phone, you need to open the Zoom app, then click on Join or Start a meeting. After that, simply tap on the Camera icon located at the bottom of the screen to enable the video. Why Is My Zoom Video Black?
How Do I Get My Zoom Video To Work?
How Do I Enable Zoom Video?
How To Turn On Video On Zoom On Phone?
Also Read – How To Fix Video Black Screen With Sound Issue?
Conclusion
Zoom is a great app for video conferencing, however, at times the videos on Zoom may not work correctly with your camera. But, nothing to worry about!
By following the tips and tricks mentioned in the above section of this post, you can easily fix Video not working on Zoom issue. All the solutions are very easy to apply, so anyone can execute them without any technical knowledge.
If you found this post helpful, do share it with others……..!
Reference – https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068908
Taposhi is an expert technical writer with 5+ years of experience. Her in-depth knowledge about data recovery and fascination to explore new DIY tools & technologies have helped many. She has a great interest in photography and loves to share photography tips and tricks with others.